Refund policy

Custom Item Returns:
If an item was ordered with a customization, i.e. house numbers, special dimensions, or letters, it cannot be returned for reasons other than warranty issues. Custom items are FINAL SALE.

General Returns:
Certain items that are not customized can be returned within 14 days from the shipment date for a 15% restocking fee + the cost of shipping. Your refund can only be put back onto the card from which your item was purchased with. Returns of this nature must be delivered in the new condition it was received. The product cannot have obvious wear and tear, rust, or scratches - a refund will only be issued once the product has been received in said condition. This refund method can take up to two to three weeks depending on your product condition and banking institution.

We do NOT offer returns on any handrail orders. Please double check your measurements before choosing your rail size.