All of our products are made to order. Lead times vary by product, so please refer to the individual product listing for the current estimated turnaround time.

Please note that these lead times are estimates and are not guaranteed, particularly during high-volume periods such as the holiday season.

If you need the most up-to-date production timeline, feel free to contact us at support@boldmfg.com, and we'll be happy to provide the current estimated lead time for your order.

All of our products are designed, manufactured, and shipped from our shop in Austin, Texas.

We currently ship to addresses within the continental United States. If you're located in Alaska or Hawaii, please contact us for a custom shipping quote.

Most orders ship via UPS Ground or USPS. Once your order has shipped, transit time is typically 3–5 business days. You'll receive an email with tracking information as soon as your order leaves our shop. For additional information, please visit our General Shipping Policy page

Our larger curbside mailboxes, including the Stratford Parcel Mailbox and Overland Mailbox, ship via LTL freight and require special delivery arrangements. We recommend reviewing our LTL Freight Shipping Policy for important delivery information.

If you're located in the Austin area, you're welcome to pick up your order directly from our shop. Simply add your items to your cart and proceed through checkout. After entering an eligible Austin-area shipping address, you'll have the option to select Local Pickup as your delivery method.

Visit our Contact Us page for our shop location and contact information.

Eligible non-customized products may be returned within 14 days of the shipment date, provided they are unused, uninstalled, and in their original packaging. Returns are subject to a 15% restocking fee, and customers are responsible for return shipping costs. Refunds will be issued to the original payment method after the returned item has been received and inspected.

We do not accept returns on mailboxes, house numbers, or handrails, except in the case of a warranty-related issue. If you're experiencing a problem with your product, please contact us at support@boldmfg.com. Our team will be happy to review the issue and work with you to find a solution.

Please review our Return Policy page for additional information.

We stand behind the quality and craftsmanship of every Bold MFG product. Our Limited Warranty covers defects in materials, workmanship, and manufacturing for one (1) year from the original date of purchase.

This warranty does not cover damage caused by misuse, improper installation, abuse, normal wear and tear, accidents, or unauthorized modifications.

If a product is determined to be covered under warranty, Bold MFG will, at its discretion, repair or replace the product. Customers are responsible for all shipping costs associated with warranty claims, including shipping the product to and from our facility.

Yes. We proudly offer a Trade Program for architects, interior designers, builders, contractors, landscape architects, and other design professionals who specify our products for residential or commercial projects. Please visit our Trade Program page for more information.

Our raw steel products are crafted from A36 hot rolled steel. When new, the steel has a gray appearance with natural mill scale and heat marks. Over time, exposure to the elements causes the surface to develop a rich, rust patina that gives each piece its own unique character.

We recommend allowing this transformation to occur naturally, which typically takes 3–6 months, depending on your climate and weather conditions. If you'd like to accelerate the patina process or preserve the original appearance of the steel, please visit our Patina & Paint page for recommendations.

If you're looking for a mailbox or address plaque that won't rust, we offer select designs that are crafted from corrosion-resistant steel and finished with a durable, exterior-grade black powder coat.

Drag the slider below to compare the finish of a raw steel product at delivery vs after several months of natural weathering.