Most of our products are made to order, and production lead times vary by product. Please refer to the individual product page for the current estimated turnaround time.

Please note that all lead times are estimates and are subject to change, particularly during periods of high demand, such as the holiday season.

If you need the most up-to-date production timeline, feel free to contact us at support@boldmfg.com, and our team will be happy to provide the current estimated lead time for your order.

All products are carefully packaged and shipped from our shop in Austin, Texas. Depending on the product, we ship via UPS Ground or LTL Freight, with an estimated delivery time of 3–5 business days. We currently ship within the continental United States only. For shipping to Alaska or Hawaii, please contact us at support@boldmfg.com for a custom shipping quote.

Items damaged in transit

Once your order has been accepted by the shipping carrier, ownership and risk of loss transfer to the customer.

If your shipment is delayed, marked with a delivery exception, or cannot be located, we'll work directly with the carrier to investigate the issue. Because carriers are often able to recover delayed shipments, we allow up to three (3) weeks for the package to be located before issuing a replacement or refund.

If your order arrives damaged during transit, please contact us as soon as possible with photos of both the product and the packaging. Once the damage has been verified, we'll begin manufacturing a replacement and make every effort to have it shipped within 15 days or less.

Lost or Stolen Packages

We provide tracking information for every order so you can monitor its delivery status. If a package is marked as delivered by the shipping carrier but is later reported as lost or stolen, Bold MFG is not responsible for replacing or refunding the order. We recommend monitoring your tracking information closely and making arrangements to receive your package promptly upon delivery. If you believe your package was stolen after delivery, we encourage you to contact the shipping carrier directly and file a report with your local authorities if necessary.

If you need assistance filing a claim with the shipping carrier, our team is here to help. Please contact us at support@boldmfg.com, and we'll be happy to assist you.

Please refer to our LTL Freight Shipping Policy page. 

If you're located in the Austin, TX area, you're welcome to pick up your completed order from our shop in Southwest Austin to save on shipping fees.

To select Local Pickup, simply add your items to your cart and proceed through checkout. After entering an eligible Austin-area shipping address, you'll have the option to choose "Local Pickup" as your delivery method.

Once your order has been completed, we'll send you an email with pickup instructions and our shop address. Get directions to our shop in Google Maps.