All of our products are made to order. Standard fabrication time of most items is 2-3 weeks after the order is placed, and does not include shipping time. Estimated standard lead times are not guaranteed, especially during busy seasons such as the holidays. You may request to expedite the order for a 30% up charge.
At this time, Bold MFG ships merchandise only to locations within the continental United States and not to international locations. Bold MFG does not ship to Alaska, Hawaii, Puerto Rico, Guam or the US Virgin Islands. The risk of loss and title for all merchandise ordered on this site pass to you when the merchandise is delivered to the shipping carrier. It is most important that you inspect the package at the time of delivery. Ask the freight carrier for a copy of the delivery receipt.
It is your responsibility to check that all items are correct and all pieces accounted for before you sign. If the product is damaged in shipping, you may choose to refuse the delivery. If you choose to refuse the delivery, you must note the damages on the delivery receipt. With the proper documentation, Bold MFG will be happy to assist you in any freight damage claim.
In the rare instance of a lost or stolen item, Bold MFG will not be held responsible. Package liability is turned over to the customer at time of shipment. Bold MFG will not be responsible for claims of theft when proof of delivery is verified by the shipping carrier. It is the customer's responsibility to track the package and anticipate its arrival. We make every effort to make sure our products reach their destination - with every shipment, we provide shipping confirmation and tracking information to the customer.
Currently, we are limited to shipping to US addresses only, but we have successfully had customers receive our products internationally through third party services such as https://bongous.com/.
Shipping normally takes between 3-5 business days after your order has been fabricated. We will notify you upon completion with your tracking information via the email address that is provided to us upon checkout. All products but fire pits, planters and large mailboxes ship via UPS Ground. Fire pits, planters, and large mailboxes ship by commercial freight.
We offer our local customers the option of picking up their completed items at our shop. If you are local and would like to pick up your items, please add them to the cart and proceed through to the 2nd page of the checkout system. Once here, you will have the option of choosing "Local Pickup - FREE" from the "Shipping Method" dropdown menu. Once your item(s) have been fabricated, we will email you letting you know they are ready for pickup. The pickup address is:BOLD MFG & SUPPLY