Return PolicIes
Have a question about returns or exchanges? Because most of our products are made to order, our return policy differs from traditional retail. Learn more below.
You may cancel your order before fabrication begins at no cost. If your order is already in production, a 15% restocking fee will be deducted from your refund. Custom and personalized orders are non-cancelable once production has begun.
To request an order cancellation, please email support@boldmfg.com with your order number.
Due to the made-to-order nature of our handrails, all handrail sales are final and are not eligible for return.
Please verify your handrail measurements and profile style before placing your order. If you need to make a change before your order enters production or ships, please contact us as soon as possible at support@boldmfg.com.
Due to the personalized nature of custom products, items with customization—including custom house numbers, special dimensions, personalized text, or other modifications—are not eligible for return, except in the case of an approved warranty claim.
Eligible non-customized products may be returned within 14 days of the shipment date, provided they are unused, uninstalled, and returned in their original packaging.
Returned items must be in like-new condition and free of wear, scratches, rust, or any other signs of use. All returns are subject to a 15% restocking fee, and customers are responsible for return shipping costs.
Once your return has been received and inspected, your refund will be issued to the original payment method.
Due to their size and made-to-order nature, products that ship via LTL freight are not eligible for return. This includes our Overland and Stratford Mailboxes.
These products may only be returned in the event of an approved warranty claim. If you're experiencing an issue with your order, please contact us at support@boldmfg.com. Our team will be happy to review the issue and work with you to find a solution.
