WARRANTY & RETURNS
Custom Item Returns
If an item was ordered with customization, i.e. house numbers, special dimensions, or characters, it cannot be returned for reasons other than warranty issues. We DO NOT accept cancellations for custom items if they have already been built. If the item has already been fabricated, but we have not yet shipped it at the time of cancellation, we only offer a refund for the shipping fees.
Freight Item Returns
We do not accept returns on items that ship via LTL freight. This includes our Overland Mailbox, Stratford Mailbox, Fire Pits, and Planter orders. These items cannot be returned for reasons other than warranty issues. If you have an issue with your built-to-order product, please reach out to us directly at firstname.lastname@example.org.
Certain items that are not customized can be returned within 14 days from the shipment date for a 15% restocking fee + the cost of shipping. Your refund can only be put back onto the card from which your item was purchased with via Shopify Payments. We do not issue the refund; it will be issued by Shopify payment services.
Returns of this nature must be delivered in the new condition as it was received. The product cannot have noticeable wear and tear, rust, or scratches. We will issue a refund once the product has been received in said condition.
**We do NOT offer returns on any handrail orders. Please double check your measurements before choosing your rail size.**
Please ship all returns to:
BOLD MFG & Supply
13575 Fitzhugh Rd
Austin TX 78736
Please include a letter listing your contact information and the reason for the return put inside the package.