Custom Item Returns
If an item was ordered with customization, i.e. house numbers, special dimensions, or characters, it cannot be returned for reasons other than warranty issues.
Items that are not customized can be returned within 14 days from the shipment date for a 15% restocking fee + the cost of shipping. Your refund can only be put back onto the card from which your item was purchased with via Etsy. We do not issue the refund; it will be issued by Etsy payment services.
Returns of this nature must be delivered in the new condition as it was received. The product cannot have noticeable wear and tear, rust, or scratches. We will issue a refund once the product has been received in said condition.
Please ship all returns to:
4310 Willow Springs Rd
Austin TX 78745
Please include a letter listing your contact information and the reason for the return put inside the package.