If an item was ordered with a customization, i.e. house numbers, special dimensions, or letters, it cannot be returned for reasons other than warranty issues. Items that have been unboxed and mounted, i.e. mounted handrails or mailbox posts cannot be returned for reasons other than warranty issues.
Items that are not customized can be returned within 15 days from the shipment date for a 15% restocking fee + the cost of shipping. Your refund can only be put back onto the card from which your item was purchased with. Returns of this nature must be delivered in the new condition it was received. The product cannot have obvious wear and tear, rust, or scratches - a refund will only be issued once the product has been received in said condition. This refund method can take up to two to three weeks depending on your product condition and banking institution.
All product returns should be shipped to:
4310 Willow Springs Rd
Austin TX 78745
Please include a letter listing your contact information and reason for the return inside the package.
Most orders go into production 24 hours after purchasing. All of our products are custom and made-to-order so once payment is confirmed, cancellations after 24 hours require a 20% restocking fee. Once your order has shipped, it cannot be canceled.
If you would like to check if it’s possible to cancel your order, please email firstname.lastname@example.org and include:
Your order number
Name on the order
Reason for cancellation
Our fantastic Customer Service Team will be happy to assist you.
BOLD MFG & SUPPLY wants you to feel confident with your purchase. We stand behind our products by offering a warranty that covers quality workmanship, materials, and defects in production for a period of 1 year from the original date of purchase.
We do not cover any cases of misuse or intentional destructive use of our products. Should you have a problem that is covered under this warranty we will repair or replace the product at our discretion. The customer will be responsible for any shipping charges both to and from our facility.