First, the people who run this company are caring souls. I begged them to complete this stunning box before X-mas, as my relatives were coming to town. They promised me that they would try and they delivered on December 24. The directions were simple, even for a clueless wonder like me. The box was installed in an hour. The mailbox is incredibly attractive and we couldn't be happier with the product, the people, and the process. They earned an A+ from a guy who gives almost no one a grade like that. We are fans of BOLD MFG for life.